This English version is provided for convenience. In case of any discrepancy, the Portuguese version prevails.
1. Data controller
Sunaitec, Lda · VAT PT508089140 · Estrada das Moitas Altas, 300, Fração D, Pinheiros, 2415-746 Leiria, Portugal · +351 244 818 470.
For any question about your personal data, email [email protected] with "Data protection" in the subject line.
2. What data we collect
We only collect the data you give us in the website forms:
- Quote request — name, mobile, email, postcode and town, VAT number (optional), your technical answers about the installation (for example average bill, heating type, area), your message and any files you attach (bills, photos, plans).
- RTS PLUS datasheet and certificates — the email address you give to get the document.
- Partner or project dossier requests — the contact and company details you provide.
The website uses no advertising cookies and no third-party analytics tools. We do not ask for sensitive data; please do not include it in messages or attachments.
3. How we use the data
- To answer your request and prepare the site survey and quote — pre-contractual steps at your request (Art. 6(1)(b) GDPR).
- To perform the contract, if you accept the quote: installation, warranty, service and invoicing — performance of the contract and compliance with legal obligations, including tax law (Art. 6(1)(b) and (c)).
- To send the datasheet and contact you about RTS PLUS — the consent you give when confirming your email (Art. 6(1)(a)).
- To send Sunaitec news by email, only if you tick that option — consent (Art. 6(1)(a)). You can withdraw it at any time through the link in every email or by writing to us.
We do not sell or share your data with third parties for marketing and we make no automated decisions that affect you. Estimates from the calculator and the request form are indicative only.
4. How long we keep it
- Requests that do not lead to a contract: up to 24 months after the last contact.
- Customer data: for the duration of the contract and the equipment and installation warranty; invoicing records for the legal period (currently 10 years).
- Data processed on the basis of consent: until you withdraw it.
After these periods the data is deleted or anonymised.
5. Who processes the data
Website requests go straight into our management system (Odoo), hosted on servers in the European Union. We use service providers that process data on our behalf under contract and with appropriate safeguards: hosting and infrastructure in the EU, email and, if you choose that channel, WhatsApp for contact. The website loads no third-party resources: fonts, images and videos are served from our own server.
If any provider processes data outside the European Economic Area, the transfer only takes place with the safeguards set out in the GDPR, such as adequacy decisions or the European Commission's standard contractual clauses.
6. Cookies and browser storage
The website uses no cookies. We only store two items on your device (browser local storage), both needed for features you use: the draft of an unfinished quote request, so you do not lose what you typed, and whether you closed the contact suggestion, so it does not show again. This data is never sent to us and you can clear it at any time in your browser settings. The pages you visit are only used during your visit, to preselect the solution in the request, and are not stored.
7. Your rights
You can request access to, rectification, erasure, restriction and portability of your data, object to processing and withdraw consent at any time, without affecting processing carried out before. Just write to [email protected]; we reply within one month.
You also have the right to lodge a complaint with the Portuguese data protection authority, CNPD (www.cnpd.pt).
8. Security
The website only runs over an encrypted connection (HTTPS), access to the management system is restricted to the people who need the data for their work, and we keep backups. No system is infallible; if we detect a personal data breach that poses a risk, we will notify the CNPD and, where required, the people affected, as the law requires.
9. Terms of use of the website
- Information. Content, images, figures and technical specifications are for information only and may change without notice. Only a written quote from Sunaitec is binding on prices, timelines and conditions.
- Calculator and estimates. Results depend on the assumptions shown next to the calculator and do not replace a site survey.
- Intellectual property. The Sunaitec brand, logo, RTS PLUS, texts, photos, videos and website design belong to Sunaitec or are used with permission. The RTS PLUS technology is protected by patent. Reproduction without written permission is not allowed.
- External links. We are not responsible for the content of third-party websites linked from ours.
- Liability. We do our best to keep the website accurate and available, but we cannot guarantee it will always be free of errors or interruptions.
- Changes. We may update these terms; the date at the top shows the version in force.
10. Complaints and dispute resolution
You can file a complaint in the Electronic Complaints Book (Livro de Reclamações). For consumer disputes you may turn to an alternative dispute resolution body such as CNIACC – National Centre for Consumer Dispute Information and Arbitration (www.cniacc.pt). The full list is available on the Portuguese Consumer Portal.
These terms are governed by Portuguese law. Without prejudice to mandatory consumer protection rules, the courts of Leiria have jurisdiction.